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F&B
Financial Services
Trading & Manufacturing
F&B

Overview

Chai Break is a popular Indian cafe chain, started in Kolkata in 2010, known for transforming the simple tea break into a social experience by offering a wide variety of teas, snacks, and meals in a fun ambiance, becoming a go-to spot for youth, families, and corporates seeking good food, great tea, and memorable moments. It began as a small kiosk and grew into 30+ outlets across multiple cities by focusing on quality, experience, and catering to evolving tastes with offerings like buffets and seasonal specials. 

The Challenge

Chai Break’s main analytics challenge was that while data existed across POS, inventory, and finance systems, it wasn’t consolidated into decision-ready insights. They could see sales numbers but lacked clarity on real profitability, item-wise margins, wastage, outlet performance, and peak vs non-peak efficiency. As a result, decisions were largely gut-driven instead of data-backed, with no single MIS dashboard giving the founders a clear view of where money was being made or lost.

The Solution

We solved this by building a centralized analytics layer that unified POS, inventory, and finance data into a single founder-level MIS. Through custom Zoho Analytics dashboards, we enabled item-wise margin analysis, outlet-wise profitability tracking, wastage visibility, and time-based performance insights, helping Chai Break move from gut-based decisions to data-backed actions with clear visibility on growth, leakages, and operational efficiency.

Benefits & ROI

The solution delivered clear business benefits by giving Chai Break real-time visibility into profitability, wastage, and outlet performance, enabling faster and more confident decision-making. With item-wise margin clarity and wastage tracking, they could optimize menus and inventory, reduce leakages, and improve cash flow. Founder-level MIS dashboards replaced manual reporting, saving time while improving control, and over time this translated into higher margins, better inventory turns, and scalable, data-driven growth.

Financial Services

Overview

Ratnabali Group is a Kolkata-based proprietary investment firm, founded by the Somani brothers, that creates wealth through long-term, research-driven investments in listed companies, focusing on strong governance (ESG) and management expertise, while also engaging in significant philanthropy, notably the India Autism Centre, emphasizing social responsibility alongside financial growth.

The Challenge

Ratnabali was managing HR and payroll through fragmented, largely manual processes, leading to errors in attendance-to-salary calculations, compliance risks, and high dependency on manual follow-ups. There was no single system connecting employee data, leave, shifts, attendance, and payroll, making monthly salary processing time-consuming and prone to discrepancies.

The Solution

Biz Systems implemented Zoho People integrated with Zoho Payroll, creating a unified HR–Payroll ecosystem. We structured employee master data, configured leave and shift policies, attendance rules, and approval workflows, and automated payroll components including PF, ESI, and statutory calculations. Seamless data flow between HR and payroll ensured accurate, compliance-ready salary processing with minimal manual intervention.

Benefits & ROI

The integrated system reduced payroll processing time, eliminated attendance and salary mismatches, and improved statutory compliance accuracy. HR teams gained transparency and control, employees received timely and accurate payslips, and management got a reliable system that scales without adding administrative overhead—resulting in tangible cost savings, lower compliance risk, and long-term operational efficiency.

Trading & Manufacturing

Overview

Akshat Enterprises, established in Thane, India (1996), is a wholesaler and distributor specializing in industrial automation, electrical components, and instrumentation, offering products like label printers, cable drums, power distribution systems, and control panel parts, focusing on providing reliable technical solutions from German principles to enhance industrial efficiency and reduce downtime. They serve various industries by supplying quality automation & electrical hardware, aiming for technological advancement and cost-effectiveness for their clients

The Challenge

Akshat Enterprise faced challenges with manual bookkeeping, delayed financial reporting, and limited visibility into receivables, payables, and cash flow. GST compliance, invoice tracking, and reconciliation were time-consuming and prone to errors, making it difficult for management to assess true financial health at any point in time.

The Solution

Biz Systems implemented Zoho Books with structured chart of accounts, automated invoicing, expense tracking, bank reconciliation, and GST configuration. We aligned day-to-day accounting workflows with compliance requirements and built standardized processes for receivables, payables, and reporting—ensuring data accuracy and real-time financial tracking.

Benefits & ROI

The implementation significantly reduced manual effort and accounting errors, improved GST compliance, and provided real-time visibility into cash flow and outstanding balances. Management gained faster access to accurate financial reports, enabling better planning and control. Overall, Akshat Enterprise achieved operational efficiency, compliance confidence, and long-term cost savings through a scalable finance system.