Client Results
Real Businesses.
Real Outcomes.
Every case study here is a business that replaced spreadsheets and manual processes with a Zoho system built specifically for how they operate.
5+ Industries
India & International Clients
CRM, Books, Analytics & more
Metal Procurement
Now Purchase
Procurement solution for the metal manufacturing sector — supplying scrap, alloys, and additives to manufacturers across India.
Challenges
No visibility into deal pipeline — forecasting and resource allocation was guesswork
Manual order fulfillment causing delays and errors under growing demand
No unified system across pre-sales, sales, and operations
Outcomes
Real-time pipeline visibilityAccurate revenue forecasting and better resource allocation
Automated order handoverManual data entry eliminated from sales-to-operations transition
Weekly analytics dashboardsPre-sales, sales, and adoption metrics updated automatically
Data-driven teamWeekly dashboards replaced WhatsApp status updates
Food & Beverage — Pakistan
Z&A Restaurants
Multi-outlet restaurant chain in Pakistan known for quality dining experiences — Biz Systems' first international client.
Challenges
Accounting and analytics tools not integrated — data gathered manually
Dashboards not synced in real-time — delayed decision-making
No year-over-year comparison — growth trends invisible
Outcomes
80+ custom reportsCOGS analysis, menu sales, Sales vs COGS comparison
Auto-synced dashboardsReal-time data — no more manual exports or delays
Year-on-year comparisonsGrowth trends visible — better forecasting and planning
Optimized pricing strategyHigh-performing menu items identified, cost savings found
Logistics — Eastern India
RDP Infracon
Trusted logistics company operating since 1976 across West Bengal, Jharkhand, Bihar, Odisha, and Northeast India.
Challenges
Disorganized task management across departments — missed deadlines, unclear accountability
No centralized HR system — employee records, attendance, and leaves managed manually
No accident incident reporting system — safety gaps across fleet operations
Outcomes
Centralized task managementClear ownership and deadlines across all departments
Accident FMS builtCustom module to log, track, and analyze fleet incidents
HR digitized end-to-endLeave approvals, attendance, and performance in one system
WhatsApp + email alertsAutomated notifications for task updates and critical alerts
Industrial Equipment
Akshat Enterprises
Established in 1996, trusted supplier of industrial equipment including label printers, power distribution systems, and cable drums.
Challenges
No structured sales pipeline — lead progress tracked informally
Inefficient lead-to-deal and order-to-delivery flow — delays and operational gaps
Outcomes
Structured pipelineEvery deal tracked from inquiry to delivery in one view
Automated follow-upsNo missed leads — reminders triggered at every stage
Order integrationSales-to-delivery automated — manual data entry eliminated
Custom dashboardsLead conversion, sales performance, delivery timelines tracked
Manufacturing — Global
Sajjan Precision Casting
Established in 1935. Manufactures heat-resistant steel castings — 450+ employees, exports to 23 countries, ISO 9001 certified.
Challenges
Inventory discrepancies — inconsistent recording, missing SKUs and UOM data
Zoho Inventory (free) and Zoho Books (paid) not syncing — stock-in-transit invisible
No automated agent-wise sales commission calculation across multiple agents per invoice
Outcomes
Inventory fully reconciledSKUs, UOMs, and stock records audited and corrected
Books + Inventory syncedUpgraded to Zoho One — seamless data flow across all products
Commission automationAgent-wise variable commissions calculated automatically per invoice
Admin access resolvedSuper Admin rights transferred without additional license cost