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Biz Systems
Financial Services
Financial Services

Overview

NextGen Business Support Services Pvt. Ltd. is a Kolkata-based e-commerce support and business services company established in 2007, specializing in end-to-end solutions for online sellers and small to medium enterprises. As a trusted partner for e-commerce growth, NextGen provides a range of services including compliance management, virtual CFO services, financial management, product listing optimization, account reconciliation, catalog management, and comprehensive e-commerce consultancy. With a focus on helping businesses streamline operations across marketplaces such as Amazon, Flipkart, Myntra and others, NextGen combines regulatory compliance, financial accuracy, and marketplace expertise to empower clients to grow sustainably in the competitive online ecosystem.

The Challenge

NextGen Business Support Services Pvt. Ltd. is a Kolkata-based e-commerce support and business services company established in 2007, specializing in end-to-end solutions for online sellers and small to medium enterprises. As a trusted partner for e-commerce growth, NextGen provides a range of services including compliance management, virtual CFO services, financial management, product listing optimization, account reconciliation, catalog management, and comprehensive e-commerce consultancy. With a focus on helping businesses streamline operations across marketplaces such as Amazon, Flipkart, Myntra and others, NextGen combines regulatory compliance, financial accuracy, and marketplace expertise to empower clients to grow sustainably in the competitive online ecosystem

The Solution

By adopting a unified business operating system like Zoho One, NextGen was able to bring together key functions — including CRM, finance, project management, HR, reporting, and compliance workflows — onto a single integrated platform. This transformation enabled the company to eliminate disconnected tools and manual spreadsheets, streamline internal processes, and ensure that data flows seamlessly between departments. With features like automated task tracking, central dashboards for performance insights, and real-time analytics, the organization could standardize its workflows for client onboarding, compliance filing, financial tracking, and e-commerce account management. Zoho’s unified architecture also supported role-based access and collaborative workflows, ensuring that teams had clarity and accountability in operational execution.

Benefits & ROI

The implementation of Zoho One delivered measurable business benefits for NextGen by improving operational efficiency, reducing errors, and enabling faster delivery of services to clients. With centralized data and automated workflows, the organization saw a significant reduction in manual administrative work, which translated into time savings for finance, HR, and compliance teams. Real-time reporting and dashboards empowered leadership to make data-driven decisions and respond quickly to client needs, while automated alerts and process triggers improved consistency in client deliverables. Standardized reporting also enhanced the company’s ability to provide transparent performance insights to clients, improving trust and satisfaction. Although specific ROI figures may vary by department, companies adopting Zoho One typically report substantial productivity gains and reduced operational costs within the first 6–12 months of implementation, driven by automation, reduced tool licensing overhead, and improved cross-team collaboration