Industry
Financial &
Professional Services
How CA firms, financial services companies, and business support firms used Zoho to automate HR, payroll, and operations — eliminating compliance risk and manual overhead.
3
Clients
Zero
Compliance penalties post-implementation
Auto
PF, ESI & payroll calculations
Multi-branch
Operations managed centrally
Client Case Studies
Case Study 01
Ratnabali Group
Objective
Replace manual HR and payroll processes with an integrated system that could accurately calculate attendance-based salaries, automate statutory deductions, and eliminate compliance risk — without increasing the HR team's workload as the organisation grew.
Challenge
- Attendance data and salary calculations handled manually — errors in payslips caused employee disputes
- No unified employee data system — leave balances, attendance, and payroll tracked in separate tools
- PF and ESI calculations done manually — compliance risks and filing delays every month
- HR team spent excessive time on data reconciliation rather than people management
Solution
- Deployed Zoho People for centralized employee data, leave policies, and attendance management
- Integrated Zoho Payroll — attendance data flows directly into payroll for auto-calculation
- Structured PF, ESI, and professional tax rules — deductions calculated and filed automatically
- Employee self-service portal enabled staff to view payslips and apply for leave without HR intervention
Results
Zero
Attendance-to-salary mismatches after implementation — payslip disputes eliminated
Auto
PF, ESI, and professional tax — calculated and filed without manual intervention
↓
Significantly reduced HR processing time — team refocused on people management
Scalable
Operations scaled without additional HR overhead — system handles growth automatically
Case Study 02
R. Harlalka & Co.
Objective
Centralize payroll management across multiple branch offices into a single automated system — eliminating spreadsheet-based salary processing, ensuring consistent statutory compliance across all locations, and freeing up the admin team from repetitive manual payroll work.
Challenge
- Salary calculations, statutory deductions, and compliance tracking largely dependent on manual processes
- Calculation errors and delayed salary disbursements created employee dissatisfaction across branches
- PF and ESI filings inconsistent across branches — compliance risk with multi-state statutory requirements
- High administrative burden — disproportionate time spent on payroll for a CA firm that advises others on compliance
Solution
- Deployed Zoho Payroll with complete employee master setup across all branch locations
- Configured automated salary computation with location-specific statutory deduction rules
- Streamlined monthly payroll cycle — processing, approval, disbursement, and compliance filing in one workflow
- Role-based access controls implemented so branch managers can view their team data without central admin overhead
Results
Timely
Salary disbursements every month — delayed payments and employee complaints eliminated
Consistent
Statutory deductions across all branches — no more compliance inconsistencies
↓
Significantly reduced admin workload — payroll team freed from manual calculation cycles
Audit
Improved internal controls with structured payroll records and role-based access
Case Study 03
NextGen Business Support Services Pvt. Ltd.
Objective
Consolidate disconnected tools across CRM, finance, HR, and compliance into a single unified platform — enabling consistent service delivery, standardized workflows for client onboarding and e-commerce account management, and data-driven decisions through real-time reporting.
Challenge
- Disconnected tools across departments — CRM, finance, HR, and compliance each running separately
- No standardized process for client onboarding — each team member handled it differently
- E-commerce account management tracked in spreadsheets — no visibility into client health or deliverables
- Manual administrative work across finance, HR, and compliance consumed time that should go to clients
Solution
- Deployed Zoho One — unified CRM, finance, HR, project management, and analytics on one platform
- Standardized client onboarding, compliance filing, and e-commerce account management workflows
- Automated data flow between modules — eliminating manual re-entry across departments
- Zoho Analytics configured for real-time reporting on client deliverables and operational performance
Results
Unified
Single platform replacing disconnected tools — all data in one place, no more silos
Standard
Consistent client onboarding and e-commerce workflows across the entire team
↓
Reduced manual admin across finance, HR, and compliance — more time for client work
Live
Real-time dashboards giving management visibility into deliverables and team performance